We are living in an era of incredible change with the new economy widening the gap and increasing the tension between the perceived “winners” and “losers” in the business world. A new perception of scarcity is provoking even more conflicts and challenging both small and large businesses. Conflicts related to limited resources, terms of employment, cultural differences, sexual harassment, team playing, office politics, unmet expectations, miscommunications, and gossip are rampant in the modern workplace. This article discusses workplace conflict and how you can manage them using the process of Conflict Resolution System Design.

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